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Care Quality Commission
The Care Quality Commission (CQC) is an independent regulator of health and social care services in England.
Its primary role is to ensure that hospitals, care homes, GP practices, and other care providers deliver safe, effective, compassionate, and high-quality care.
The CQC monitors, inspects, and rates services based on core criteria such as safety, effectiveness, care, responsiveness, and leadership. It also takes enforcement action when standards are not met, ensuring accountability and improvement across the sector. The CQC's mission is to protect the rights and well-being of patients and service users, fostering trust and transparency in the health and social care system.
For further information, please contact us.
Nominated Individual
- Jo Ohlson - Chief Executive
Registered Manager
- Dr Shazia Mariam - Medical Director
Patient Feedback
Patient Surveys
Patient engagement in a GP federation that holds direct clinical services refers to actively involving patients in shaping and improving their care experience. It is a commitment to understanding patient needs, preferences, and perspectives to enhance service quality, accessibility, and satisfaction.
This is achieved through tools like feedback cards and surveys, which allow patients to share their opinions, concerns, and suggestions. The federation uses this feedback to identify areas for improvement, inform decision-making, and ensure that services remain patient-centered. Effective patient engagement builds trust, promotes collaboration, and empowers patients to take an active role in their healthcare journey, fostering a partnership that drives better outcomes and satisfaction.